Your privacy is our priority. This policy clearly explains how jomplay collects, uses, stores, and protects your personal information — in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
From technical encryption layers to strict data-sharing policies — this is the foundation of trust we build with every jomplay user.
All data transmitted between your device and jomplay servers is protected with 256-bit SSL encryption — the same technology used by leading banks in Malaysia.
Your personal information is used only for the purposes clearly stated in this policy — registration, KYC, customer support, and platform communications. No hidden uses.
Jomplay has never and will never sell, rent, or trade users' personal data to any third party for marketing or commercial purposes.
Jomplay's privacy policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) — ensuring your rights as a local user are fully protected.
You have the right to access, correct, or request the deletion of your personal data held by jomplay. Contact our support team to submit a privacy-related request.
Your personal data is stored on servers protected by strict access controls, 24/7 monitoring systems, and regular backups to ensure the integrity and security of your information.
Jomplay ("we", "Platform", "jomplay") respects the privacy of every user who accesses and uses the services on jomplay.win. This Privacy Policy explains in detail how we collect, process, use, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
By registering an account or using any part of the jomplay platform, you acknowledge that you have read and understood this policy. If you do not agree with any provision herein, please discontinue use of the platform.
This policy applies to all personal information collected through the jomplay.win website, the jomplay mobile app (if available), email and live chat communications, and any other service channels provided by jomplay.
Jomplay operates on the principle of minimal data collection — we only collect information that is truly necessary to provide you with a safe and quality service.
Jomplay collects your personal information through several means depending on your interaction with the platform. Below are the categories of information we may collect:
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Registration form & KYC |
| Contact Information | Phone number, email address | Account registration |
| Financial Information | Bank account number, bank name, e-wallet number | Deposit & withdrawal process |
| Verification Data | MyKad copy, proof of address, bank statement | KYC Process |
| Technical Data | IP address, device type, web browser, operating system | Automated system logs |
| Usage Data | Game history, session duration, games accessed | Platform activity logs |
| Communication Data | Live chat records, support email content | Customer support interactions |
Every piece of information we collect is used for legitimate and transparent purposes. Here are the primary purposes for which your personal data is used at jomplay:
You may opt out of marketing communications at any time by contacting the jomplay support team or through the communication preferences settings in your account.
Jomplay does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, in certain situations, we may need to share your information with the following parties:
All jomplay third-party partners are required to comply with data security standards equal to or exceeding those we apply internally.
Our Commitment: jomplay has never and will never sell users' personal data to any party for commercial purposes or third-party advertising.
Jomplay uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you access our website.
Types of cookies used by jomplay:
You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the jomplay platform.
Jomplay invests seriously in data security infrastructure to ensure your personal information is always protected. The security measures we employ include:
While we take all reasonable measures, no security system is entirely foolproof. You also play an important role in protecting your account — never share your password and enable 2FA on your jomplay account.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by jomplay:
Requesting a copy of the personal data we hold about you.
Correcting inaccurate or incomplete personal data.
Requesting the deletion of your data, subject to legal obligations.
Objecting to the processing of your data for direct marketing purposes.
Receiving your data in a machine-readable format where applicable.
Requesting a restriction on data processing in certain legally permitted situations.
To submit any request related to your privacy rights, contact us at [email protected] or via live chat within the platform. We will process your request within 14 business days.
Jomplay retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.
When data is no longer needed and there is no legal obligation to retain it, jomplay will securely delete or anonymise that data.
The jomplay platform is exclusively for individuals aged 18 years and above. We do not knowingly collect any personal information from individuals who are underage.
If we discover that personal information of a minor has been collected without valid knowledge or consent, we will take immediate steps to delete that information and close the associated account.
If you are a parent or guardian who believes your child has registered an account on jomplay without your consent, please contact us immediately at [email protected] for immediate action.
Jomplay reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Any material amendments will be communicated to users via:
It is your responsibility to review this page periodically. Continued use of the jomplay platform after any amendments are published will be considered as your acceptance of the updated policy.
If you have any questions, concerns, or wish to submit a request regarding your data privacy, please contact the jomplay Data Privacy Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 14 working days. For urgent matters, please use the live chat within the jomplay platform for a faster response.
Jomplay protects your privacy with the latest encryption and transparent data policies. Register today and enjoy a safe, fair, and enjoyable gaming experience.